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STORE POLICY
CUSTOMER CARE

We place a great deal of emphasis on the customer experience. Any feedback you provide will be listened to and addressed. It is most welcome for you to provide feedback at any time.

PRIVACY AND SAFETY

At Coolabee, we are committed to protecting your privacy.

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How Coolabee communicates with you

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If you have opted-in to receive promotional information from Coolabee, from time to time, we may email you information about products and services which may be of interest to you. If you no longer wish to receive marketing emails from us, you may opt-out at any time by clicking the unsubscribe link in the emails that we send to you. Click here to manage your Coolabee email preferences. This will take you to our Coolabee homepage to log on to your account to view and maintain your preferences.

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What information do we collect? How do we use it?

When we offer competitions and promotions or join with other companies to do so, customers who choose to participate in those competitions and promotions may be asked to provide personal information to be eligible to participate. That information may then be used by us and by any company offering the competition or promotion to notify winners or to fulfill promotional obligations.

In addition, when we join with other companies to offer or provide products, services, competitions, or promotions, Coolabee and the other companies may cross-reference our customer databases to identify common customers. Coolabee and the other company may use that existing information to identify future promotional opportunities and fulfill promotional or contractual obligations.

If prior to participating in a contest or promotion, you opted not to receive information about or mailings from us, you may still receive information from or about Coolabee in in connection with the competition or promotion if you choose to register for or participate in it. You may opt not to participate in these competitions or promotions if you do not want to receive information about Coolabee or share your information with Coolabee and the other companies sponsoring those contests or promotions.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. Any information automatically retrieved, such as site browsing patterns, will be used only in aggregate form (so that no individual visitors are identified).

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How does Coolabee protect customer information?

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As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. You have the right, under the Privacy Act 1993, to ask to see the personal information we hold about you. Our security procedures mean that we may request proof of identity before we are able to disclose personal information to you.

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Will Coolabee disclose the information it collects to outside parties?

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Coolabee does not sell, trade, or rent your personal information to others. Coolabee may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

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Coolabee complies fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap, or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact us.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and emails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions but may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 1993.

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What about links to other websites and services?

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The Coolabee website may contain links to other sites which are not administered or governed by Coolabee. These are provided solely for the convenience of our visitors. Coolabee is not responsible for the content of these websites. If you choose to click on the link to another website to use its services or resources, Coolabee is not liable in respect of your use of the linked website.

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Your consent

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By using our website, you consent to the collection and use of this information by Coolabee. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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In summary

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We are committed to protecting your privacy. We use the information we collect on the site to enhance your overall Coolabee experience. We do not sell, trade, or rent your personal information to others. If you would rather not receive any marketing emails from us, you may opt out at any time by clicking the unsubscribe link in the emails that we send to you.

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Tell us what you think.

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We welcome your questions and comments about privacy at Coolabee. Please contact us.

TERMS AND CONDITIONS

About Us and Overview of Terms

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This website, www.coolabee.co.nz, is owned, operated, and administered by Coolabee New Zealand  “we”, “our”, or “us”.

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Your use of this website, and purchase of any goods through this website, is governed by the following terms and conditions:

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We have provided this website for your use, subject to all of these terms and conditions.


Please read these terms and conditions carefully.


By clicking “I accept” or otherwise accessing and using our website, you agree to be bound by these terms and conditions.


If you disagree with being bound by these terms and conditions, you must stop accessing and using our website.

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We reserve the right to

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  • remove, suspend or make changes to this website at any time; and

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  • amend these terms and conditions at any time.

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  • You should review these terms and conditions each time you visit the website to ensure you are aware of the current terms and conditions.


These terms and conditions are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these terms and conditions or grant you time or other indulgences, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms and conditions is deemed to be invalid, unenforceable, or illegal, the remaining provisions shall remain in full force and effect.

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If you have any questions or concerns in relation to the website or these terms and conditions, please contact us.

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General Website Terms and Conditions

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Users outside New Zealand: Our website is operated by us from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from a jurisdiction other than New Zealand, you do so on your own initiative, and you are responsible for compliance with any applicable laws of that jurisdiction. New Zealand law applies to all transactions and use of this website.

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Intellectual Property and restrictions on use: The design of, and content contained within, our website and each of the various trademarks, product names, company names, logos, corporate identities, characters, book titles, and cover images represented on our website (each an “IP Element”), are intellectual property which is either owned by us or licensed to us by suppliers or other third parties. All rights in images of books or other publications included on the website are reserved by the original copyright owners.

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The website is intended solely for your personal, non-commercial use. Any use or distribution of our website and its content for purposes other than personal, non-commercial use is prohibited without our prior written permission.

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Neither the website nor any IP Element is to be reproduced, copied, removed, altered, used, adapted, performed in public, or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping, or by a storage and information retrieval system) without our express permission. Nothing contained in this website should be construed as granting any license or right of use of any trademark or other IP Element. You must not incorporate the contents of the website or any part of it in any other work or publication (whether in hard copy, electronic, or any other form, including posting on social media) without our prior written consent. Without limiting this, you must not systematically extract and/or use any parts or elements of the content of our website, and in particular, you must not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) without our prior written permission. You must not create and/or publish your own database or electronic record that copies or features any content on this website (including our prices and product listings) without our prior written permission. You must not frame any part of our website material by including advertising or other revenue-generating material.

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Website Use: The website is provided for our customers to use to find out more about our range of products and services. Products and product information displayed on the website does not represent an offer of sale. Products displayed are not available for purchase in all of our stores. To purchase products from us, we invite you to visit one of our stores or submit an offer through our online ordering facility.

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Registration and accounts: By registering on our website, you consent to receive marketing, promotional and other material by way of electronic messages from us. . You must ensure that all usernames and passwords required to access our website are kept secure and confidential and that you must notify us immediately of any unauthorized use of your password or any other breach of security. You must not transfer your account to another user or maintain more than one account with us without our consent. We may, at our sole discretion, suspend or terminate your account and limit your access to our website if we reasonably believe that to be necessary.

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Product Information: We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact the display of our products. However, the measurements provided on our website are approximate only. We do not guarantee that the colour, texture, or detail of the product shown on your screen will accurately reflect the actual product. You may wish to view our product range in-store prior to making your purchase decision. We reserve the right to change any aspect of our product information (including price) at any time without notice.

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Prices: Prices are displayed in New Zealand dollars, inclusive of goods and services tax (GST). We have made every effort to provide accurate pricing information on our website. In the event of a pricing error on our website, to the maximum extent permitted by law, the website price will not be honoured at our stores. Where the pricing error is reasonably obvious, we may cancel any orders through our website.

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Stock Availability: Products displayed on our website are subject to availability. We endeavour to provide accurate stock availability information on our website, but stock is not updated in real time. Therefore, even if a product is classified as being “in stock”, that stock may not be available to purchase at our stores or online.

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Limitation of Liability - Website Use:

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We have made every reasonable effort to ensure the accuracy of the information provided on our website, however, errors and omissions may occur. You must check in-store if any information is important to you. If you do not, or if you are a business customer or you use this website for the purposes of a business, then to the maximum extent permitted by law we:

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  • Exclude all liability, direct or indirect, in relation to the website and for any losses for any reason whatsoever, including loss or damage which may directly or indirectly result from any inaccuracy, advice, opinion, information, representation, or omission, contained in this website and any other website linked to this website, whether in contract, tort (including negligence) or otherwise however caused (including the direct, indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity). You are solely responsible for the actions you take in reliance on the content on or accessed through this website;

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  • Make no representations or warranties of any kind, express or implied, as to the operation of this website or the accuracy of information, content, materials, or products included on this website;

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  • Do not guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used, and you assume all risk of use of all programs and files on this website, and release us entirely of all responsibility for any consequences of its use;


Third-Party Websites: For your convenience, we may provide links to third-party websites. We are not responsible for the condition or content of those sites. We make no representation or warranties of any kind as to the operation (including privacy and security) or accuracy of information or content on third-party websites. You access those third-party websites and/or use the third-party’s website's products and services solely at your own risk. To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of these third-party websites or incurred by you from accessing, using, relying on, or trading with any third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked website does not imply any endorsement of it by us or any association with its operators. We reserve the right to prohibit links to our website, and you agree to remove or cease any links upon our request.


Advertising: Any dealings with any third-party advertiser appearing on the website are solely between you and the advertiser or other third party. We are not responsible or liable for any part of any such dealings or promotions.

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Terms of Sale


In addition to the above General Website Terms and Conditions, the following terms and conditions of sale apply to all purchases by you through our website. By completing a purchase order, you are stating that you agree to be bound by all of these terms and conditions.

Acceptance of Orders: Dispatch of orders is subject to stock availability, and you will be advised if a product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.

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Prices: We will charge you the retail price shown on the website at the time you submit your order, together with any additional handling and delivery fees.

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Payment: You may pay online by credit card (NZ$) and by COOL (Coolabee) Gift Card

Delivery: We currently deliver only to New Zealand addresses. You must make sure that the delivery address and receiver’s name for your order are accurate and complete (including any business name if you ask us to deliver to a work address) because we may be unable to change these details once the order has been placed. We cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you, or because you have not chosen a safe delivery address. Our delivery information is set out on our Delivery Information page. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or if you are to arrange delivery when the goods are available for collection by you.

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You must notify us within 5 days of the dispatch date (as stated in the email we send confirming dispatch) if you have not received an item. It is your responsibility to take care of the goods when they have been delivered in accordance with the instructions you have given us.


Returns: Any return of goods is subject to our Returns Policy.


Our Liability to you :

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If you buy goods or services from us for personal use, the guarantees set out in the Consumer Guarantees Act 1993 will apply to those goods or services.

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If you buy goods or services for business use, then we exclude all warranties, representations, or conditions in relation to the goods and/or services provided by us implied by law, trade, custom, or otherwise, and our liability for any claim, damages, loss or expense related to the supply or use of goods or services is limited to the cost paid by you for those goods or services, and we will not be liable, whether in contract, tort (including negligence) or otherwise for any business losses including indirect, consequential or special loss or damage, loss of profits, loss of data, loss of savings and loss of opportunity.
 

COOL (Coolabee) Gift Card Terms and Conditions

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  • Gift cards should be treated like cash. It cannot be replaced or cancelled if it is lost or stolen.

  • A gift card does not have any value until it is activated at the time of purchase.

  • Coolabee New Zealand is the issuer of Gift Cards.

  • The COOL Gift Card may be redeemed at any Coolabee store or on our website for products (excluding Lotto, gift cards, gift vouchers, or stamps).

  • Gift Cards cannot be returned or redeemed for cash.

  • Unused balances on a Gift Card cannot be reloaded, and unused balances will not be refunded after the expiration date.

  • There is a two-year expiration date on any unused value on the Gift Card.

  • Gift Cards may be used to pay for goods in full or in part at the time of purchase. Gift Cards will be deducted from any purchases made.

  • You can purchase COOL Gift Cards online or in-store.

  • Gift Cards cannot be replaced if they are lost, altered, damaged, stolen, or used without permission.

  • There will be no refunds or replacements for Gift Cards.

  • The value of the Gift Card cannot be redeemed for cash or credited to an account.

PRICE MATCH
1. Found a lower price? We'll match it
 
We will match a competing retailer’s advertised price for an identical make and model item.

Simply provide proof of a competing retailer’s advertised price for the identical item at the time of purchase or within 7 days. Once we validate the price is genuine, the item is new in the box, and ready for immediate collection/delivery (in stock), we will gladly match or refund the difference to you.

To enable us to do this as quickly as possible, please ensure that the competing retailer you are comparing to is a New Zealand retailer of the items that we are selling. New Zealand retailer websites will be considered where the product is the same.

2. Already Purchased? If you've already purchased the item from us Online please ensure that:

You have your order details at hand and, You bought the item within the last 7 days If you've purchased the item in one of our stores, please contact your local Coolabee to make your price match request.

3. Exclusions
 
Coolabee Outlet and Clearance Stores are excluded from our Price Promise.
 
Items for which the printed advertisement containing the lower price was published more than 7 days after the purchase.
 
Products purchased by a person not residing in New Zealand.
 
Purchases made by store employees or using employee discounts.
 
Items on lay-by are excluded from this coverage.
 
Shipping and/or transportation costs or price differences due to shipping, handling costs and sales tax.
 
Item purchased for resale, professional, or commercial use. Items purchased are subject to rebate, redeemable manufacturer’s coupon, or any refund of any sort, in which case your purchase price will be determined by taking into account any such rebate or refund.
 
Internet-only retailers will be excluded (but local appliance retailers’ websites will be matched).
 
Used, antique, recycled, previously owned, rebuilt, or re-manufactured items, whether or not you knew the item was used, antique, recycled, previously owned, rebuilt, or remanufactured. Items are shown on price lists or price quotes.
 
Any price difference found in an outlet not open to the public.
 
Price comparisons to items purchased outside of New Zealand or in a duty-free zone. Items advertised in or as a result of “limited quantity”, "clearance". "ex-demo", "trade-in offers", "going-out-of-business sales", “cash only”, "buy one get..." (i.e. reward/bonus/discount as a result of a primary purchase) or “close out” advertisements, parallel imported product, cost savings as a result of a package offer, manufacturer’s coupons or free items, or where the advertised price includes bonus or free offers, special financing, installation or rebate, or one-of-a-kind or other limited offers.
 
Any price difference found with an item sold as a special deal available only to the members of specific organizations such as clubs, preferred suppliers, loyalty cards and associations or by way of insurance company claims settlement.
 
Advertising errors (either ours or competitors).
 
Competitors' service prices (including delivery and installation charges), pre-orders, trade-in offers, and special daily or hourly sales.
MULTIMEDIA RESOURCES COPYRIGHT TERMS AND CONDITIONS

1. Ownership and Copyright:
All multimedia resources, including but not limited to e-books, audio, video, and other related materials (hereinafter referred to as "Resources"), provided by Coolabee (the "Company") are protected by copyright laws in New Zealand, Australia, and international jurisdictions. The copyright for these Resources is owned by the original publisher or the Company, as applicable.
 

2. Grant of License

Upon the purchase of books from Coolabee, customers may granted a limited, non-exclusive, and non-transferable license to access and use the related multimedia resources for personal, non-commercial use only in accordance with applicable copyright laws.



3. Prohibited Activities:
You are expressly prohibited from:
a. Recording, reproducing, or distributing any of the Resources.
b. Transferring or selling access to the Resources.
c. Altering or modifying any part of the Resources.

4. Personal Use:
Access to the Resources is granted for personal use only. You may not use the Resources for any commercial purpose without prior written consent from Coolabee.

5. Compliance with Laws:
You agree to use the Resources in compliance with all applicable New Zealand, Australia, and international copyright laws. Any unauthorized use may result in legal action.

6. Non-Transferable:
Access to the Resources is non-transferable. You may not share or transfer your access credentials to any third party.

7. No Derivative Works:
You may not create derivative works based on the Resources, including but not limited to adaptations, remixes, or transformations.

8. Termination of Access:
Coolabee reserves the right to terminate your access to the Resources at any time, without notice, if you fail to comply with these copyright terms and conditions.

9. Limited Warranty:
Coolabee makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of the Resources.

10. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and Australia. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in New Zealand.

By accessing the multimedia Resources, you acknowledge that you have read, understood, and agree to be bound by these copyright terms and conditions. Failure to comply with these terms may result in legal consequences. Coolabee reserves the right to update or modify these terms at any time without prior notice.

TERMS AND CONDITIONS FOR BOOKS BULK ORDERS AND WHOLESALE
1. Order Minimums:
   a. A minimum order requirement of 25 copies per book title is applicable for bulk orders and wholesale purchases.
   b. The total order value must be equal to or exceed NZD$100.

2. Pricing:
   a. Wholesale prices are applicable for bulk orders, and prices are subject to change without prior notice.
   b. All prices are quoted in New Zealand Dollars (NZD) and exclude any applicable taxes or shipping fees.

3. Ordering Process:
   a. Enquiries can be submitted through our official website by filling out the application form or by contacting our designated wholesale department.
   b. All orders are subject to availability, and we reserve the right to limit quantities.

4. Payment Terms:
   a. Payment must be made in full before the order is processed and shipped.
   b. Accepted payment methods include credit cards, bank transfers, or other pre-approved payment arrangements.

5. Shipping:
   a. Shipping costs are the responsibility of the buyer and will be added to the total order value.
   b. Delivery times are estimated and may vary based on location and order volume.

6. Returns and Exchanges:
   a. Returns or exchanges are accepted within 30 days of the delivery date.
   b. Products must be in new and resalable condition, and the buyer is responsible for return shipping costs.

7. Quality Control:
   a. All books are thoroughly inspected for quality before shipment.
   b. Any damages or defects must be reported within 5 business days of receiving the order.

8. Territory Restrictions:
   a. Wholesale orders are accepted from customers in New Zealand and Australia only.
   b. For orders outside of these territories, please contact our international sales department.

9. Compliance with Laws:
   a. Buyers are responsible for ensuring that the purchase and distribution of our books comply with all applicable laws and regulations in their region.
   b. Any customs duties or taxes incurred during international shipping are the responsibility of the buyer.

10. Termination of Wholesale Agreement:
   a. We reserve the right to terminate or suspend wholesale agreements at our discretion.
   b. In the event of termination, any outstanding orders must be settled as per the agreed-upon terms.

11. Governing Law:
   a. These terms and conditions are governed by the laws of New Zealand.
b. Any disputes arising from wholesale transactions shall be resolved through negotiation or, if necessary, in accordance with the legal processes of New Zealand.

By placing a bulk order or engaging in wholesale transactions, the buyer acknowledges and agrees to abide by these terms and conditions. These terms may be updated periodically, and it is the buyer's responsibility to review them regularly.
PAYMENT METHODS

- Credit / Debit Cards 
- Afterpay

- Alipay
- Offline Payments

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