Please note that not all products available on the Coolabee website are stocked in our warehouses. Some items are sourced directly from our suppliers to fulfil your order. As a result, shipping time frames may vary. Rest assured, after making a purchase, you will receive an email containing the expected shipping time and a tracking reference. Dispatch within 1-3 business days If the products are currently in stock, they will be dispatched within 1-3 working days from the time you place your order, unless any item you've ordered happens to be unexpectedly out of stock. Regarding purchases made on weekends and public holidays: Courier pickups and deliveries will not be available on any weekends and public holidays in New Zealand. If you plan to make a purchase during these periods, please ensure that you plan ahead accordingly. Pre-Order Embrace the excitement of eagerly anticipating new releases or highly collectable products. To ensure you never miss out, we are delighted to offer pre-orders. Even if our products are currently out of stock, you can still secure them through pre-order. Please note that pre-order items may take approximately 45-60 days to arrive. Kindly keep this timeframe in mind while making your purchase decision.

We use courier services provided by Aramex and NZ Post to deliver all of our packages. We will email you a tracking link as soon as your order has been shipped - simply click on it to track the stages your order is travelling through on its way to you. As soon as you receive this email, please contact Aramex or Courier Post directly as they are best able to assist you once your parcel has been dispatched from our warehouse. After an order has been dispatched, it will be delivered within 1-5 working days to addresses located in the main metro areas of both the North and South Islands. Please allow an additional working day for delivery to smaller centres. It may take longer to deliver packages to rural delivery (RD) addresses due to the fact that all couriers pass their parcels on to RD contractors who in turn deliver the packages. The courier will leave a Card or email notification to Call if there is not a suitable place to leave the parcel - your parcel will remain with the Couriers until a mutually convenient time and location can be arranged for it to be re-delivered. A re-delivery can be arranged by calling the 0800 number on the delivery card for NZ Post courier or by dialling 09 634 3704 for Aramex courier. The ticket number will need to be read out from the card/text/email, so please ensure you have it at hand when you call. Contact Courier Post Contact Aramex

To facilitate improved collaboration with our Australian company and warehouses, we operate according to Australian time. Due to the time difference between New Zealand and Australia, our regular working hours allow us to process orders placed on the same day in New Zealand as if we were working overtime.

While we do our best to ensure that all orders are processed accurately, sometimes a mistake may occur. We would appreciate hearing from you as soon as possible in order to rectify the situation. Please email to: customercare@coolabee.co.nz

If you discover any concealed damage to your parcel upon opening it (damage not immediately apparent due to packaging), kindly inform Coolabee within 24 hours of delivery. We will address the issue promptly by offering replacement or refund options. Our courier driver will collect the damaged item and return it to us for further inspection. Please don't hesitate to Contact Us for assistance. Read more about Delivery Information Read our Returns and Exchanges Policy

Depending on your location and the size of your order, shipping within New Zealand starts at $5.90. Review our Delivery Policy

It is recommended that you purchase a signature-only tracked delivery service during the checkout process. The signature-only tracked delivery service means that your order will not be left unattended at the address you have requested and will require a signature in order to be accepted. When you are not present to receive the package, the courier will leave a calling card so that you can contact them to arrange a redelivery or pick it up from their depot.

Once your order has been dispatched, a tracking link will be provided to your account. This will also be emailed to you so that you can keep track of your order at each step of the process.

All of our items will be packaged with the most appropriate protective materials based on their size and value. This includes bubble wrap and double-layer carton boxes. For items of high value or oversized products, we offer free armor protection or corner protectors for valuable book sets.

I am seeking a specific item. What is the best way to search for it online? Using the search box at the top of the page, you can enter the product name, title, or author of a book. In general, a search term that encompasses both part of the title and part of the author's name will yield a smaller number of results than a search term that encompasses multiple words or phrases. It is not necessary to include words such as "the" or "and". Using the Refine options, you may wish to further refine your results once a set of results has appeared.

In our attempt to accurately represent the colour of the product, the colour in the image may appear slightly different to you depending on the screen you are using.

For products purchased in our retail stores and online, we are happy to exchange products within 60 days of purchase, providing the goods are in a resaleable condition and you have proof of purchase. If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended. If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”. If the product being returned is faulty, and the Consumer Guarantee Act applies, Coolabee will meet our obligation to provide a remedy under The Consumer Guarantees Act. Read more about Return and Exchange Policy

We are happy to exchange your goods, within 60 days, with proof of purchase, providing the goods are in their original condition. Review our Return and Exchange Policy